No, it is not compulsory, but we recommend purchasing tickets for The Sense Gallery in advance, especially at weekends and on public holidays.

Unfortunately no, it is not possible to cancel or change tickets that have already been purchased. 

Yes of course, you can buy tickets directly at The Sense Gallery entrance.

We ask you to check in your mailbox, indicated during the purchase, whether the order confirmation was mistakenly filed as junk mail. 

Otherwise, if the confirmation is not there either, please write to us at info@thesensegallery.com and we will send you a copy of your tickets. 

The visit is bound to the time indicated when purchasing the ticket. You are allowed to enter the spaces with a maximum delay of 5 minutes. 

Printing your ticket is not necessary, as there are QR code readers at the entrance of The Sense Gallery that can scan the code in the confirmation email, directly from your smartphone. 

Visitors enter all The Sense Gallery premises at their own risk. Visitors with claustrophobic and epileptic conditions are advised not to visit The Sense Gallery to ensure their own health and safety and the health and safety of other visitors. Visitors are required to take their health conditions into account in order to responsibly assess whether a visit with the presence of illusory optical effects is suitable for them.

The experience inside The Sense Gallery is suitable for everyone: kids, young people, adults and families! However, boys and girls under the age of 15 must be accompanied by an adult.

Yes of course, you can also access The Sense Gallery with a stroller. 

People with disabilities are welcome. Walkers and wheelchairs are permitted. The Sense Gallery provides a wheelchair which can be reserved or requested at the FoxTown Infopoint (Level 1). 

Yes of course, we recommend that you contact The Sense Gallery directly to arrange a school visit so that group access slots can be reserved.

There are special rates for schools, starting with groups of 15 people. 

OLTRE is one of The Sense Gallery's multi-sensory rooms, where emotion comes to life and becomes limitless space. This space can become a location for private and corporate events, as well as a stage for artists and digital exhibitors. 

For more information on the opportunities within OLTRE, please write directly to The Sense Gallery at info@thesensegallery.com. 

Yes of course, in the "Tickets" section there is an option to purchase Vouchers, which can be either by type of admission or open-ended amount. 

The validity of the Vouchers is 5 years. 

Sorry, but it is not possible to enter with animals. Only certified guide, support or assistance dogs are allowed.

The experience inside The Sense Gallery has no set duration. On average, visitors take around 30 minutes to immerse themselves in all the spaces and enjoy the journey through the senses. 

Yes, of course. The Sense Gallery is permanent, but the content of its rooms will be renewed periodically to offer visitors a different and unique experience. 

Yes of course, you can connect to the network available for visitors. 

Visitors have the right to make video and audiovisual recordings on the premises of The Sense Gallery exclusively for the visitor's personal use, up to a maximum limit of 3 minutes. For other uses of the visitor other than personal use (commercial purposes, artistic production) video and audiovisual recordings may be made only upon request with prior written approval of the Management.

The Sense Gallery is located inside FoxTown Factory Stores, where you can find 9 bars and restaurants. From Swiss specialities to oriental flavours, from an explosion of Hawaiian colours to refined Italian cuisine and quick sneaks, there is something for every taste. 

A cloakroom with lockers is available (free of charge) for leaving coats, shopping bags, personal belongings, etc. before entering the spaces. Items left in lockers must be collected before leaving The Sense Gallery. For security reasons, lockers are opened and emptied every evening by The Sense Gallery staff.

All items lost, misplaced or forgotten during the visit, if found in the exhibition spaces, are kept at the FoxTown Management offices. To activate the lost object search procedure, please send an e-mail to the following address: info@thesensegallery.com. 

No, there are no bathrooms in the spaces of The Sense Gallery. The toilets are located in the immediate vicinity of the entrance, inside FoxTown Factory Stores.